OEM Solution Support
Third-party support is a direct replacement of vendor support by a company that is not the original software publisher. In relation to Oracle and SAP, third-party support is always at least half the cost, extends the life of your stable, on-premise system, and typically provides more services through a designated team.
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Revolutionize your Organization's Data Flow
AfrobloQ is able to simultaneously lower the cost and improve the quality of annual support because our sole focus is on service delivery, not generating revenue to fuel software development.
Break/Fix Services
Rapid response times, ISO-certified processes, and focused attention help you maximize the performance of your JD Edwards applications. Applies to standard code, custom code, and interoperability.
Global Tax & Regulatory Compliance
Minimize risk by keeping pace with tax and regulatory tasks and changes. We provide timely GTRC information and updates for your applications and jurisdictions.
Security & Vulnerability Management
We leverage Spinnaker Support’s proven Seven-Point Security Solution addresses vulnerabilities and categories of weakness while creating a stronger overall technology framework.
Technical Advisory Services
Tackle new or complex issues like interoperability planning, cloud migration, and more equipped with objective insight from seasoned experts.SUPPORT SERVICEGeneral Inquiry & AdvisoryHave questions about your existing (or anticipated) functionality or configurations? Our experts are happy to
General Inquiry & Advisory
Have questions about your existing (or anticipated) functionality or configurations? Our experts are happy to share their unbiased insight and advice.
Archiving Services
Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.
Ready for a Phenomenal Support Experience?
Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.
Transition Services for New Customers
Transitioning from Oracle or SAP Support to Spinnaker Support should be easy, organized, and low impact. We have designed the entire onboarding experience to fully support the knowledge transfer of your practices, processes, culture, and technologies to our core team. This includes a well-planned and legal archiving process.
A Proven Support Replacement
Analysts estimate that thousands of organizations – of all sizes, from all industries, and around the globe – are now on third-party support as a means to restore high-quality service at an affordable price.
Migration
One primary motive for switching is when an organization is (1) migrating from one on-premise environment to another (e.g., JD Edwards to SAP), or (2) is migrating from an on-premise environment to the cloud (e.g., Siebel CRM to Salesforce).
The third-party support vendor maintains the existing environment until the migration is complete, and the customer receives excellent support and saves at least 50% on maintenance fees that can be redirected to fund the migration or another business initiative.
Financial Relief
Third-party support is ideal for organizations that either need short-term cost relief or are in a longer-term state of financial hardship. Third-party support is a smart, safe way to achieve immediate cost savings and positively impact the organization’s financial performance.
Similarly, companies that are owned or partially funded by private equity firms are often mandated to grow quickly and/or dramatically reduce operating costs, and thus have become prime candidates for third-party support.
Sustain & Transform
Today’s fastest growing driver of third-party support is the desire to innovate, often spearheaded by a journey to the cloud. Organizations adopt third-party support to go into “sustain” mode for their on-premise applications while they plan their way forward to the cloud.
These companies are perfectly content with their stable, functional on-premise applications and choose a third-party to maintain performance, security, and interoperability while they redirect the dramatic savings towards hybrid cloud solutions.
Reduce your cloud resource consumption and costs with DataMND
Customers of any size can explore using Big Data, predictive analytics and AI. Develop your even most demanding data infrastructure to support your core applications or to scale out your analytics capabilities. Make your platform best-of-class, secure, enabling challenging real-time and ML applications. We mix cloud managed services with cloud native open-source technologies to tailor platforms to your needs. We work in AWS, GCP, Azure and leverage vendors like Snowflake or Databricks.
